Governance and Compliance

Carter Hones Associates
Effective Date: 20/07/2026
Website: www.carterhones.com

1. Introduction

Carter Hones Associates ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.carterhones.com (the "website"). By using the website, you agree to the practices described in this Policy.

2. Who We Are

Carter Hones Associates is a project consultancy headquartered in Dubai, United Arab Emirates, with additional offices in Abu Dhabi and Riyadh, Saudi Arabia. We provide project management, design management, cost management, and secondment services internationally, with a primary focus on the GCC, and we also serve clients and visitors in the UK, Europe, the USA, and Asia.

3. Information We Collect

Information you provide directly:

• Name, email address, phone number, company name, and message content submitted through our contact form, which is stored and managed in our customer relationship management (CRM) system, Odoo.
• Name, company name and email address when you subscribe to our updates.
• CV, cover letter, LinkedIn profile and other details submitted for job applications.

Information collected automatically:

• Through Google Analytics: IP address, browser and device type, operating system, referring URLs, pages viewed, time on website, and approximate location (city/country level), collected via cookies and similar technologies.
• Standard functional cookies set by our website platforms (Wix and Webflow) to enable core website features.

Information from embedded third-party content:

• Our website embeds LinkedIn content (e.g., company feed or follow buttons). Interacting with these features may allow LinkedIn to set cookies or collect data about your device, governed by LinkedIn's own privacy policy.

4. How We Use Your Information

We use the information described above to:

• respond to enquiries and provide information about our services;
• manage newsletter subscriptions and send updates, where you have subscribed or otherwise consented;
• process job applications;
• understand website usage and improve content, layout, and performance using Google Analytics;
• maintain website security and prevent misuse; and
• comply with applicable legal obligations.

5. Legal Bases for Processing

Where required by applicable law (including the EU/UK GDPR, the UAE Federal Decree-Law on Personal Data Protection, and the Saudi Personal Data Protection Law), we process personal data on the following bases: your consent (e.g., newsletter sign-up, non-essential cookies); our legitimate interests (e.g., responding to enquiries, aggregate analytics, website security); and compliance with legal obligations.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to operate, secure, and improve the website, and to understand how visitors use it. For full details on the types of cookies we use, why we use them, and how you can control or disable them, please see our separate Cookie Policy.

7. Third-Party Service Providers

We use the following third parties to help operate the website. Each processes data under its own privacy policy:

• Google Analytics (Google LLC) - analytics.
• Mailchimp (Intuit Inc.) - email newsletter and mailing list management.
• LinkedIn Corporation - embedded social content.
• Wix.com - website hosting and platform infrastructure.
• Webflow, Inc. - website hosting and platform infrastructure. Together with Wix, Webflow is used to build and serve parts of the website and may process technical and usage data (such as IP address and browser information) in the course of hosting the pages you visit.
• Odoo S.A. - our customer relationship management (CRM) system. When you submit an enquiry through our contact form, your name, email address, phone number, company name, and message are stored in Odoo so that our team can respond to and manage your enquiry.
• GoDaddy.com, LLC - our domain name registrar. GoDaddy administers the registration of www.carterhones.com but does not host the website or process personal data of website visitors; it is listed here for transparency about our overall website infrastructure.

8. International Data Transfers

Because Carter Hones Associates operates internationally across the UAE, Saudi Arabia, the wider GCC, the UK, Europe, the USA, and Asia, your information may be transferred to, stored, and processed in countries other than your country of residence, including the UAE where we are headquartered. We take reasonable steps to ensure appropriate safeguards are in place, consistent with applicable data protection laws, when personal data is transferred internationally.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, meet legal, regulatory, or contractual obligations, or resolve disputes, after which it is securely deleted or anonymised.

10. Your Rights

Depending on your location, you may have the right to: access personal data we hold about you; request correction of inaccurate data; request deletion or erasure; object to or restrict certain processing; withdraw consent at any time (e.g., unsubscribe from our mailing list); request data portability; and lodge a complaint with a relevant data protection authority in your jurisdiction. To exercise any of these rights, contact us at info@carterhones.com.

11. Children's Privacy

The website is intended for a business audience and is not directed at children. We do not knowingly collect personal information from children under 16.

12. Data Security

We implement reasonable technical and organisational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Third-Party Links

The website may contain links to external websites or social media platforms not operated by us. We are not responsible for the privacy practices or content of those third parties.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

15. Contact Us

Carter Hones Associates
Email: info@carterhones.com
Dubai: +971 (0) 4 321 2274
Abu Dhabi: +971 (0) 2 508 9182
Riyadh: +966 (0) 54 327 7388

This document is a template drafted for general guidance and does not constitute legal advice. Please have it reviewed by qualified legal counsel in each relevant jurisdiction before publishing, particularly given the multiple countries in which Carter Hones Associates operates.

Carter Hones Associates
Effective Date: 20/07/2026
Website: www.carterhones.com

1. Introduction
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This Cookie Policy explains how Carter Hones Associates ("we," "us," or "our") uses cookies and similar tracking technologies on www.carterhones.com (the "Site"). It should be read alongside our Privacy Policy, which explains more generally how we collect, use, disclose, and protect personal information.

2. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, to make them work more efficiently, and to provide information to the owners of the site. Similar technologies (such as pixels or local storage) may be used for the same purposes and are covered by this Policy.

3. Types of Cookies We Use

Essential/Functional Cookies

• Set by our website hosting platforms (Wix and Webflow) and required for the Site to operate correctly, including core features such as navigation and page loading. These cookies cannot be switched off in our systems.

Analytics Cookies

• Set via Google Analytics to help us understand how visitors use the Site, including IP address, browser and device type, operating system, referring URLs, pages viewed, time on Site, and approximate location (city/country level). This information helps us understand Site usage and improve content, layout, and performance.

Third-Party/Social Cookies

• Our Site embeds LinkedIn content (e.g., a company feed or follow button). Interacting with these features may allow LinkedIn to set cookies or collect data about your device, governed by LinkedIn's own privacy and cookie policies.

4. How to Control Cookies

You can control or disable cookies at any time through your browser settings, including refusing new cookies or deleting existing ones. Disabling certain cookies may affect Site functionality. Depending on your location, you may also be presented with a cookie consent banner when you first visit the Site, allowing you to accept or reject non-essential cookies.

5. Third-Party Service Providers

The following third parties may set or read cookies on the Site, each under its own privacy and cookie policy:

• Google Analytics (Google LLC) - website analytics.
• LinkedIn Corporation - embedded social content.
• Wix.com - website hosting and platform infrastructure.
• Webflow, Inc. - website hosting and platform infrastructure.

6. Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with a revised effective date.

7. Contact Us

Carter Hones Associates
Email: info@carterhones.com
Dubai: +971 (0) 4 321 2274
Abu Dhabi: +971 (0) 2 508 9182
Riyadh: +966 (0) 54 327 7388

This document is a template drafted for general guidance and does not constitute legal advice. Please have it reviewed by qualified legal counsel in each relevant jurisdiction before publishing, particularly given the multiple countries in which Carter Hones Associates operates.

Carter Hones Associates
Effective Date: 20/07/26
Website: www.carterhones.com

1. Acceptance of Terms

By accessing or using www.carterhones.com (the "Website"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree, please do not use the Website.

2. About Carter Hones Associates

Carter Hones Associates ("we," "us," or "our") is a project consultancy headquartered in Dubai, United Arab Emirates, with offices in Abu Dhabi and Riyadh, Saudi Arabia, providing project management, design management, cost management, and secondment services, primarily across the GCC and internationally.

3. Use of the Website

The Website is provided for general information about our services, projects, and company for prospective clients, partners, and candidates. You agree to use the Website only for lawful purposes and agree not to:

• attempt unauthorised access to the Website or related systems;
• interfere with the security, integrity, or normal operation of the Website;
• scrape, harvest, or systematically extract Website content without our prior written permission;
• upload or transmit viruses, malware, or other harmful code;
• impersonate any person or entity; or
• use Website content for competing commercial purposes without our consent.

4. Intellectual Property

All content on the Website - including text, graphics, logos, images, and project materials - is owned by or licensed to Carter Hones Associates and is protected by copyright, trademark, and other intellectual property laws. No content may be reproduced, distributed, or modified without our prior written consent, except for personal, non-commercial reference.

5. No Professional Advice

Content on the Website is provided for general informational purposes about our services and does not constitute professional, engineering, legal, financial, or investment advice. Any engagement of Carter Hones Associates' services is subject to a separate written agreement between Carter Hones Associates and the client.

6. Accuracy of Information

We make reasonable efforts to keep Website content accurate and current, but we make no warranty as to the completeness or accuracy of any information on the Website, including descriptions of our projects, case studies, or capabilities. Content may change without notice.

7. Third-Party Links and Embedded Content

The Website may include links to, or embed content from, third-party websites and platforms (including LinkedIn), which are not controlled by Carter Hones Associates. We are not responsible for the content, policies, or practices of any third party.

8. User Submissions

Enquiries, messages, or applications submitted through our contact or careers channels should not include confidential or proprietary information you are not authorised to share. Submitting an enquiry or application does not guarantee a response or engagement. Any personal data you submit is handled in accordance with our Privacy Policy.

9. Privacy

Your use of the Website is also governed by our Privacy Policy and our Cookie Policy, both of which are incorporated into these Terms by reference.

10. Disclaimer of Warranties

The Website is provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Website will be uninterrupted, error-free, or secure.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Carter Hones Associates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from your use of, or inability to use, the Website.

12. Indemnification

You agree to indemnify and hold harmless Carter Hones Associates, its officers, employees, and affiliates from any claims, damages, or losses arising from your misuse of the Website or violation of these Terms.

13. Governing Law and Dispute Resolution

Given that Carter Hones Associates operates internationally, the parties will first attempt to resolve any dispute arising from these Terms through good-faith negotiation. If a dispute cannot be resolved informally within a reasonable period, it may be referred to a mutually agreed dispute resolution mechanism, such as arbitration, in a forum and under rules to be agreed by the parties.

Note: this clause is intentionally kept general and does not specify a governing law or forum. Before publishing, we recommend deciding on a specific governing law and dispute resolution forum with input from legal counsel - fully generic dispute clauses can be harder to enforce if a real dispute arises.

14. Changes to These Terms

We may revise these Terms at any time. Continued use of the Website after changes are posted constitutes your acceptance of the revised Terms. We recommend checking this page periodically.

15. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

Carter Hones Associates
Email: info@carterhones.com
Dubai: +971 (0) 4 321 2274
Abu Dhabi: +971 (0) 2 508 9182
Riyadh: +966 (0) 54 327 7388

This document is a template drafted for general guidance and does not constitute legal advice. Please have it reviewed by qualified legal counsel before publishing, particularly regarding Section 13 (Governing Law and Dispute Resolution).

‍ISO Certifications

‍At Carter Hones Associates, we are committed to delivering consistent quality, responsible environmental practices and the highest standards of health and safety across all our projects and operations.

Our Integrated Management System is certified to internationally recognised *ISO standards, demonstrating our commitment to continuous improvement, operational excellence and best practice within the project consultancy and construction industry.
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Our certifications include:

ISO 9001 - Quality Management System

Demonstrating our commitment to maintaining robust quality processes, delivering consistent outcomes and continually improving the services we provide to our clients.

Certificate Number 0143732 December 2025

Download PDF

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ISO 14001 - Environmental Management System

Reflecting our commitment to reducing environmental impact, improving sustainability practices and managing our operations responsibly.

Certificate Number 0143735 December 2025

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ISO 45001 - Occupational Health and Safety Management System

Confirming our dedication to providing safe working environments, proactively managing risks and promoting the wellbeing of everyone involved in our projects.

Certificate Number 0143736 December 2025

Download PDF

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Together, these certifications reinforce Carter Hones Associates’ commitment to quality, sustainability and safety, providing our clients and partners with confidence in our approach, processes and delivery standards.

*International Organization for Standardization (ISO) is an independent international body that develops globally recognised standards for quality, safety, environmental management, information security, health and safety, and many other fields.

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RICS Registration

Carter Hones Associates is proud to be recognised as an RICS Registered Firm, demonstrating our commitment to professional standards, ethical practice and quality within the built environment sector.

Our RICS registration reflects our dedication to delivering trusted, transparent and consistent services, supported by robust processes and a commitment to maintaining the highest levels of professional integrity. It provides our clients with confidence that we operate in accordance with internationally recognised standards and the RICS Rules of Conduct.

Through our continued focus on excellence, collaboration and continuous improvement, we support our clients in achieving successful project outcomes while upholding the principles of professionalism, accountability and best practice.

• Quality Policy
• Health & Safety Policy
• Environmental Policy

• Anti-Bribery & Corruption Policy
• Whistleblowing Policy
• Supplier Code of Conduct
• Code of Conduct
• Modern Slavery Statement

• Sustainability Statement
• ESG Commitments
• Carbon Reduction
• Net Zero initiatives